Privacy policy

Privacy Policy

Effective Date: July 3, 2026

At The Celvin ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from https://www.thecelvin.in (the "Site").

By using our website, you agree to the practices described in this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

The Celvin

Website: https://www.thecelvin.in

Email: support@thecelvin.in (Replace with your actual support email if different.)

Information We Collect

When you visit or use our website, we may collect the following types of information:

1. Device Information

We automatically collect information about your device to improve website performance and user experience.

This may include:

IP Address
Browser type and version
Device type
Operating system
Time zone
Pages visited
Products viewed
Search terms
Referral URLs
Cookies and similar technologies

This information is collected using cookies, log files, web beacons, pixels, and similar tracking technologies.

2. Order Information

When you place an order, we collect information necessary to process and deliver your purchase, including:

Full Name
Billing Address
Shipping Address
Email Address
Mobile Number
Payment Information
Order Details

Payment information is processed securely through trusted third-party payment providers. We do not store your complete payment card details on our servers.

3. Customer Support Information

When you contact us, we may collect information such as:

Name
Email Address
Phone Number
Order Number
Messages you send us
Attachments or photographs you voluntarily provide

This helps us resolve your queries and improve customer service.

How We Use Your Information

We use your information to:

Process and fulfill orders
Verify and confirm purchases
Arrange shipping and delivery
Provide customer support
Detect fraud and unauthorized transactions
Improve our products and services
Personalize your shopping experience
Send order updates
Respond to inquiries
Comply with legal obligations
Display relevant advertisements

Sharing Your Information

We only share your information when necessary with trusted service providers, including:

Shopify (our eCommerce platform)
Payment gateway providers
Shipping and courier partners
Analytics providers
Advertising partners
Government authorities where legally required

We do not sell your personal information to third parties.

Payment Processing

Payments made on our website are securely processed through trusted payment gateways such as Razorpay or other authorized payment partners.

If you choose Cash on Delivery (COD), only the information necessary to fulfill and verify your order is shared with our courier partners.

Shipping Partners

To deliver your orders efficiently, we may share your shipping details with logistics and courier providers including Shiprocket, Delhivery, Blue Dart, DTDC, India Post, XpressBees, Ecom Express, or other authorized delivery partners.

Only the information necessary to deliver your order is shared.

Cookies

Our website uses cookies to:

Keep your shopping cart active
Remember your preferences
Improve website performance
Analyze visitor behavior
Provide personalized advertisements
Enhance website security

You may disable cookies in your browser settings, although some features of the website may not function properly.

Advertising and Analytics

We may use services including:

Google Analytics
Google Ads
Meta (Facebook & Instagram) Pixel
Shopify Analytics

These services help us understand customer behavior and improve our marketing efforts.

You can opt out of personalized advertising through your browser or advertising platform settings.

Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, misuse, disclosure, or alteration.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to:

Fulfill orders
Provide customer service
Meet legal obligations
Resolve disputes
Enforce our policies

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If you believe a child has submitted personal information to us, please contact us so that we can remove it promptly.

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw marketing consent
Object to certain processing activities

To exercise these rights, please contact us using the information provided above.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

The updated version will always be posted on this page with the revised Effective Date.

Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact: