Shipping policy

Shipping Policy

Effective Date: July 3, 2026

At The Celvin, we are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy below for complete details regarding order processing, shipping, and delivery.

Free Shipping

We offer FREE Shipping on all prepaid and Cash on Delivery (COD) orders across India, with no minimum order value required.

For international shipping, availability and shipping charges may vary depending on the destination country.

Cash on Delivery (COD) Orders

To ensure secure and successful deliveries, all Cash on Delivery (COD) orders are subject to a verification process.

Our team may verify your order through a phone call, SMS, WhatsApp, or email before dispatch.

Only verified COD orders will be processed and shipped.

If we are unable to verify your order after multiple attempts, it may be cancelled automatically.

Order Processing

  • Order Verification: Within 1 Business Day (for COD orders)

  • Order Processing: Within 1 Business Day after verification or payment confirmation

Orders are processed only on business days (Monday to Saturday, excluding public holidays).

Estimated Delivery Time

Within India

  • Standard Delivery: 3–7 Business Days

International Orders

  • Estimated Delivery: 5–10 Business Days (depending on destination and customs clearance)

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Partners

We work with trusted courier and logistics providers to ensure your order reaches you safely and on time.

Depending on your delivery location, your order may be shipped through one of our authorized logistics partners, including:

  • Delhivery

  • Shiprocket

  • Blue Dart

  • DTDC

  • XpressBees

  • Ecom Express

  • India Post

  • Other reliable courier partners

The courier partner is selected based on service availability in your area.

Delivery Address

Please ensure that all shipping information is accurate before placing your order, including:

  • Full Name

  • Complete Delivery Address

  • Landmark (if applicable)

  • City

  • State

  • PIN Code

  • Mobile Number

Incorrect or incomplete shipping information may result in delivery delays, failed delivery attempts, or order cancellations.

In such situations:

  • The Celvin shall not be responsible for delayed or unsuccessful deliveries.

  • Additional shipping or re-delivery charges, if applicable, may be payable by the customer.

  • Refund or replacement requests arising solely from incorrect shipping information may not be accepted.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with a tracking number via SMS, email, or WhatsApp (where applicable), allowing you to track your shipment in real time.

Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a package.

If delivery cannot be completed because the customer is unavailable or unreachable, the package may be returned to us.

Additional shipping charges may apply for re-dispatching returned orders.

Delays Beyond Our Control

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Transport disruptions

  • Courier operational delays

  • Customs clearance (for international orders)

The Celvin shall not be held liable for delays caused by such events.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team.

The Celvin

Website: https://www.thecelvin.in

Email: support@thecelvin.in (Replace with your actual support email if different.)

We appreciate your trust in The Celvin and thank you for shopping with us.