Refund policy

Refund & Replacement Policy

At The Celvin, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.

Replacement Policy

We offer a 5-day replacement policy, which means you have 5 days from the date of delivery to request a replacement.

To be eligible for a replacement, your item must:

  • Be unused and in the same condition as received.

  • Be returned in its original packaging with all tags, accessories, and manuals (if applicable).

  • Be accompanied by the original invoice or proof of purchase.

Unboxing Video Requirement

An unboxing video is mandatory for all replacement requests.

The video must:

  • Start before opening the package.

  • Clearly show the shipping label.

  • Show the package being opened without any cuts or edits.

  • Clearly display the issue with the product.

Replacement requests submitted without a valid unboxing video may not be approved.

Eligible Replacement Cases

We accept replacement requests only if:

  • The product is damaged during delivery.

  • The product received is defective.

  • The product is missing parts or accessories.

  • You receive the wrong product.

  • The product received is significantly different from what was ordered.

How to Request a Replacement

To request a replacement, please contact our customer support within 5 days of delivery through our website chat, email, or WhatsApp (if available).

Our team may request:

  • Your order number

  • Photos of the product

  • A complete unboxing video

  • A brief description of the issue

Once your request is reviewed and approved, we will provide instructions for the replacement process.

Please do not send any product back without receiving confirmation from our support team, as unauthorized returns may not be accepted.

Refund Policy

If a refund is approved, it will be processed to your original payment method within 5–7 business days after the returned product has been received and inspected.

For Cash on Delivery (COD) orders, refunds may be issued as a store credit, discount coupon, or bank transfer, depending on the circumstances and at the sole discretion of The Celvin.

Replacement Processing Fee

In certain cases, a replacement processing fee may apply. If applicable, the amount will be communicated to you before processing your replacement request.

Damaged or Incorrect Orders

Please inspect your package immediately upon delivery.

If you receive:

  • A damaged product

  • A defective item

  • Missing items

  • An incorrect product

Contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

Non-Returnable & Non-Replaceable Items

The following items are not eligible for return or replacement unless they arrive damaged or defective:

  • Personal care and hygiene products

  • Beauty and skincare products that have been opened or used

  • Customized or personalized products

  • Perishable goods

  • Gift cards

  • Digital products

  • Clearance or final sale items

  • Products damaged due to misuse, improper handling, or normal wear and tear

Order Cancellation

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, the replacement policy will apply where eligible.

Contact Us

If you have any questions regarding our Refund & Replacement Policy, please contact our customer support team.

The Celvin

Website: https://www.thecelvin.in

Email: support@thecelvin.in (Replace with your actual support email if different.)

We appreciate your trust in The Celvin and are committed to providing a smooth and reliable shopping experience.